There is nothing wrong with the computer operating hardware or software. It can function decently but it fails to perform as feature which I need it badly.

I need the Computer Lid to be closed and “Do Nothing”. I need the computer to “Sleep” after xx minutes. For the demonstration purpose, I set it to 1 minute “Sleep”.

With the Lid close, wait for 1 minute, the computer goes into “Sleep” mode. Once I open up the Lid, there is no response. I press the “Power” button once, it just hang there. Press longer time, it will force shutdown the system. Press one more time on the “Power” button, occasionally it can resume, but it takes at least 30 seconds to 1 minutes to resume. And most of the time, it will have the Windows Error Recovery black screen pops up.

I have received the 2nd set (the replacement Unit) from Dell, but still showing the same problem. Worst still, I have specifically informed Dell to carry out this feature testing prior to send out the 2nd set, and it failed! Not sure if Dell actually did the test or not!!!

I am now still pending their troubleshooting and investigation outcome! This issue has been pending for 6 weeks and moving-on.

I wonder if Dell actually listen to Customer and serving to Customer?